Endpoint losing wifi connection every hour

philliproh — Thu, 21 May 2020 14:56:54 GMT

Hello, we have a bizarre issue with one of our endpoints. It's a Macbook Air, 13", 2017, using latest version of macOS and we have identical computers in our organization.

For one user, roughly around the same date Cortex XDR was installed on their computer, they are suddenly losing wifi connection every ~60 minutes. Has anyone encountered an issue like this before?

We've done some initial troubleshooting (e.g. SMC reset) to no avail. We think simply rebuilding her user profile / reinstalling macOS would do the trick, but we're very curious if there's a quick and easy fix out there. Thanks!

Re: Endpoint losing wifi connection every hour

dfalcon — Thu, 28 May 2020 12:22:59 GMT

Hi @philliproh -

I've never seen this behavior before. Your best bet is to gather a tech support file (TSF) from the machine with the issue then open a case with Support.

topic Endpoint losing wifi connection every hour in Cortex XDR Discussions

Endpoint losing wifi connection every hour

Re: Endpoint losing wifi connection every hour