topic Re: Deleting Connection lost endpoints in Cortex XDR in Cortex XDR Discussions

Deleting Connection lost endpoints in Cortex XDR

RahulPrajapati — Thu, 25 Nov 2021 04:43:09 GMT

Hi,

I want to know if I delete the connection lost system, will it delete the XDR agent installed on that system as well? Or the agent will still remain there?

Regards

Re: Deleting Connection lost endpoints in Cortex XDR

bbarmanroy — Thu, 25 Nov 2021 07:11:23 GMT

Hi @RahulPrajapati, the agent will not remove itself automatically from the endpoint. You can manually uninstall the agent though with the steps listed here.

Hope this helps!

Re: Deleting Connection lost endpoints in Cortex XDR

RahulPrajapati — Mon, 29 Nov 2021 08:09:18 GMT

Hi @bbarmanroy,

Thanks for the reply. My doubts has been answered by you.

Re: Deleting Connection lost endpoints in Cortex XDR

bbarmanroy — Mon, 29 Nov 2021 09:02:49 GMT

You are welcome, @RahulPrajapati . You can mark the response as Solved if this worked for you.

Re: Deleting Connection lost endpoints in Cortex XDR

fmoixsante — Mon, 29 Nov 2021 09:17:28 GMT

Hi @RahulPrajapati,

As mentioned by @bbarmanroy, the agent will remain installed. Please note that "Connection Lost" means that the machines have been in Disconnected status for 30 days (default), or for as many days as you configured it in the Global Configurations.

If a machine remains in Connection Lost for 180 days (default), or for as many days as you configured it in the Global Configurations, it will be automatically deleted from the XDR database. This means that if there is a machine that stays disconnected for that long, you will only be able to have it connect to the tenant by reinstalling the agent or or using the Cytool Reconnect command.