topic problem with cytool in Cortex XDR Discussions

problem with cytool

NCherbib — Thu, 02 Dec 2021 09:56:56 GMT

hello,

i'm facing an issue will adding proxy setting using a command cytool i recieve this error "cytool is not recognized as an internal or external command, operable program or batch file."

any help please.

BR.

Re: problem with cytool

fmoixsante — Thu, 02 Dec 2021 10:02:49 GMT

Hi @NCherbib

You need to execute Cytool from its location, "c:\program files\Palo Alto Networks\Traps". Alternatively, you could add this location to your Environment Variables in Windows.

Re: problem with cytool

NCherbib — Thu, 02 Dec 2021 10:06:42 GMT

thanks for your reply, but i'm alerady in this directory also i run the cmd as administrator, but still the same issue.

Re: problem with cytool

fmoixsante — Thu, 02 Dec 2021 11:15:47 GMT

Hi @NCherbib

It seems you installed the 32bit version of XDR, right? Could you also post a screenshot of your CMD utilizing the DIR command in that location?

Thanks

Re: problem with cytool

NCherbib — Thu, 02 Dec 2021 11:24:21 GMT

issue resolved thnxx