topic Re: Cortex agent got uninstall automatically in Cortex XDR Discussions

Cortex agent got uninstall automatically

AsifSid — Wed, 15 Dec 2021 10:36:30 GMT

Hi All,

Last night Cortex agent got uninstalled automatically on my system and then I had to install it back manually. There are no logs in agent audit logs for this in cortex console.

We need to find out why this was uninstalled automatically. Will windows event logs help?

Any suggestions

Regards

Asif Siddiqui

Re: Cortex agent got uninstall automatically

fmoixsante — Wed, 15 Dec 2021 17:56:37 GMT

Hi @AsifSid

The XDR agent will not uninstall itself for no reason. I would suggest you check your tenant. Also, the XDR agent, leaves log files in "c:\programdata\cyvera\logs\"

Re: Cortex agent got uninstall automatically

bbarmanroy — Thu, 16 Dec 2021 02:31:20 GMT

Hi @AsifSid , as @fmoixsante suggested, please refer to your Agent Audit Logs in the tenant portal to verify if the agent was uninstalled from the endpoint.