topic Re: XDR install not connecting in Cortex XDR Discussions

XDR install not connecting

pdysart — Wed, 22 Dec 2021 18:11:34 GMT

After getting a Tech Coordinator to remove the old Traps version, she rebooted, and downloaded and installed XDR version 7.5 that I had sent to her. However it shows it is disabled and will not connect to the server. Any advice?

Re: XDR install not connecting

eluis — Thu, 23 Dec 2021 07:26:48 GMT

Hi Pdysart,

have you checked that you have physical network connection from this endpoint to the xdr tenant/console both ways (outbound/inbound). I mean, no Fw dropping connection, endpoint on isolated network or any other kind of network issue ....

KR,
Luis

Re: XDR install not connecting

pdysart — Thu, 23 Dec 2021 18:19:43 GMT

Looks like other schools were having the same issue yesterday and the issue resolved itself. Today they are connecting to the console. Must have been a temporary network issue that has been resolved. Thank you!