topic Re: Can't Uninstall Cortex XDR in Cortex XDR Discussions

Can't Uninstall Cortex XDR

Jordan.Schuld — Thu, 03 Feb 2022 14:51:23 GMT

Hi, I installed Cortex XDR on my computer and it ended up not even being able to open. I want to uninstall it but I keep getting the error that Anti-Tampering is on. Is there a way to uninstall this without being able to open the program at all?

Re: Can't Uninstall Cortex XDR

WSeldenIII — Thu, 03 Feb 2022 15:23:51 GMT

Hi @Jordan.Schuld It appears that you seeking a reference to Uninstall the Cortex XDR Agent. The reference link that I provided is for the Windows OS, but on the left-hand side of the tech. doc. you can reference the additional OS types as applicable.

If you continue to experience challenges with this process, then you may need to engage with Support in order to assist with troubleshooting / remediation.

Re: Can't Uninstall Cortex XDR

Jordan.Schuld — Thu, 03 Feb 2022 15:49:41 GMT

I tried that, but the first command in step one did not work

Re: Can't Uninstall Cortex XDR

Jordan.Schuld — Thu, 03 Feb 2022 16:56:54 GMT

I figured out I was in the wrong directory, but it asked for a password. I tried the password to the computer and Password1 but neither worked

Re: Can't Uninstall Cortex XDR

WSeldenIII — Thu, 03 Feb 2022 20:49:27 GMT

It appears that the uninstall password may have been changed from the default configuration with in the agent setting profile assigned to the policy on the endpoint. You may need to coordinate your XDR admin. in order to obtain the uninstall password, or two assign the endpoint to policy where the anti-tampering agent security has been disabled (see second bullet point in step 1).

If you continue to experience challenges with this process, then you may need to engage with Support in order to assist with troubleshooting / remediation.

Re: Can't Uninstall Cortex XDR

P.Jacob — Thu, 03 Feb 2022 21:24:14 GMT

you could get the cleaner from support. or you could create a profile that disables the anti tampering and push that to that asset.