topic Re: Cortex Subscription license doubt in Cortex XDR Discussions

Cortex Subscription license doubt

OsamaKhan — Mon, 21 Mar 2022 13:08:35 GMT

We have deployed more than 800 agents in the network. Currently, we have a trial license but they will purchase the license the next month.

If the actual license will come did we have to again reinstall the agents.

Re: Cortex Subscription license doubt

WSeldenIII — Mon, 21 Mar 2022 20:31:34 GMT

Hi @OsamaKhan, you have ability to convert your eval license to a production license in order to continue operations. You will need to coordinate with your account team to determine the applicable Cortex XDR license type . You will also want to ensure that you are tracking the Cortex XDR license expiration date, and aware of the expected behavior.

Re: Cortex Subscription license doubt

Luc_Desaulniers — Thu, 31 Mar 2022 16:36:10 GMT

There should be no need to re-install for going from eval to purchased license.

One thing you might want to ask your account team is to make sure that the environment is properly scoped in terms of resource capacity as I've seen in the past customers that went from eval to licensed tenant run into capacity issues because the eval tenant aren't scope with as much firepower as fully licensed tenant.

Re: Cortex Subscription license doubt

eluis — Thu, 31 Mar 2022 23:41:17 GMT

Hi @Luc_Desaulniers,

Ive seen some issues when moving from evalutation license to production when forgetting to change the testing/POC CDL license with 5TB storage to the license they actually paid for (120TB)

So keep an eye to migrate/setup new licenses appropriately

KR,

eLuis