topic Re: What is an agent protection password? in Cortex XDR Discussions

What is an agent protection password?

nnEiji — Thu, 16 Jul 2020 02:05:47 GMT

I use MacOs and Cortex XDR, and I wanna uninstall the Cortex XDR.

Cortex XDR Uninstaller.app said a following sentence:

[ Enter agent protection password ( set by the administrator ) ]

I didn't set the agent protection password.

How can I uninstall the Cortex XDR???

MacOs Catalina 10.15.5

Cortex XDR Version 7.1.1

Please help me.

Re: What is an agent protection password?

dfalcon — Thu, 16 Jul 2020 03:59:30 GMT

Hi @nnEiji-

The agent protection password can be set in the agent settings profile for each specific OS type. To set the password, go to Endpoints > Policy Management > Profiles and either modify an existing profile or create a new one. Ensure you select the correct OS that you want to set -- in this case macOS. Next locate uninstall password, set it, and save it. Make sure that the profile is applied to the correct policy rule that includes the machine you wish to set.

Re: What is an agent protection password?

nnEiji — Thu, 16 Jul 2020 08:22:23 GMT

Thank you for your reply!

This problem is solved. I appreciate you!