topic Re: Mail - Incident handling in Cortex XDR Discussions

Mail - Incident handling

Cyber1985 — Mon, 06 Jun 2022 20:02:15 GMT

Hello dear Community!

I hope I am not the only one with this problems in the incident area:

1. When you get a incident message on your mobile phone, I get really angry because scrolling in the frame of the text-message is really stressful. Scrolling up and down won't work always. Is there another way to investigate quickly on my mobile phone? (Android + iOS)

2. How can the employee get informed, when he get's an incident assigned? Is there a possibility to send a mail to him automaticly via Cortex XDR Pro?

Rob

Re: Mail - Incident handling

NagaVenkatesh — Mon, 06 Jun 2022 20:44:01 GMT

Hello cyber,

I have encountered the issue in the past and Palo confirmed that there is no way to customize the alerts you receive on your mobile phone.

You can create a notification setting from management auditing to send an email notification to the user who is it assigned to.

Navigate to Settings --> configurations --> Notifications--> add forwarding configuration

configure log type as Management audit logs and scope section select subtype as assign incident.

Re: Mail - Incident handling

Cyber1985 — Mon, 06 Jun 2022 21:47:18 GMT

The management audit is perfect to get it done. It is so pity, that PA will not make this adjustable.

Thank you for your help!

Rob