topic Re: Need to disable 2fa google authentication for other user in Cortex XDR Discussions

Need to disable 2fa google authentication for other user

NitinYadav — Wed, 15 Jun 2022 06:58:05 GMT

Hi by mistake i had delete the 2fa google authenticator account and now i am not able to login in xdr console without 2fa is there any way to disable the 2fa form other account.

Re: Need to disable 2fa google authentication for other user

bbarmanroy — Thu, 16 Jun 2022 02:37:10 GMT

Hi @NitinYadav you can reach out to your team with Domain Administrator or Super User roles in the PANW Customer Support Portal and request them to enable 2FA for your account.

Re: Need to disable 2fa google authentication for other user

NitinYadav — Thu, 16 Jun 2022 02:45:26 GMT

Hi @bbarmanroy @2fa is already enable I need to disable but without 2fa i am not able to login to disable the same.

Re: Need to disable 2fa google authentication for other user

bbarmanroy — Thu, 16 Jun 2022 02:54:33 GMT

You cannot disable it by yourself as it is required to have 2FA. You'll need someone to remove your account from the CSP, and re-add you to go through the activation process to setup your 2FA from scratch.

Re: Need to disable 2fa google authentication for other user

NitinYadav — Thu, 16 Jun 2022 03:27:57 GMT

While removing account from CSP is it will get impact to my other accounts on cortex weather my all account will get disappear ?

Re: Need to disable 2fa google authentication for other user

bbarmanroy — Thu, 16 Jun 2022 04:34:22 GMT

CSP is the central authentication platform for XDR and some other products. So yes, all products that leverage CSP as the IDP will not work until you're onboarded again to the platform.