topic Re: Unable to do anything in the computer in Cortex XDR Discussions

Unable to do anything in the computer

KiranKandel — Sun, 19 Jun 2022 01:58:59 GMT

Hi,

I was working for a company which installed Cortex XDR in my computer, now I have left that company while ago.

They don't pick-up calls or anything in order to uninstall this for me.

I can't use any files, It has now blocked my internet connections too.

I don't know how to uninstall this and get control of my PC?

Can anyone help me how to go on about this?

Thanks,

Re: Unable to do anything in the computer

SilviuMihailDascalu — Mon, 20 Jun 2022 12:31:27 GMT

Hi,

Please follow the below article(s) to uninstall Cortex XDR Agent depending on the OS type.

- Windows

- Linux

- Mac

Let me know if you have any questions or concerns!

Thanks,

Silviu

Re: Unable to do anything in the computer

KiranKandel — Mon, 20 Jun 2022 23:45:14 GMT

Hi Silviu,

I followed all the articles and had zero luck with it.

It has disabled my Agent Tampering Protection where I cannot open to do anything to it.

I have no control on what I can do in the computer because of it. I was thinking about saving all my documents and files to external hard drive and factory resetting the computer. But this doesn't allow me to connect any external devices either.

I don't know what to even do at this point.

Thanks,

Re: Unable to do anything in the computer

SilviuMihailDascalu — Tue, 21 Jun 2022 06:52:43 GMT

You need to get in touch with your IT team to resolve this problem as you need the uninstall password.