topic Re: Broker VM compatible with VMware ESXi 6.7 in Cortex XDR Discussions

Broker VM compatible with VMware ESXi 6.7

CosminM — Wed, 10 Aug 2022 12:08:02 GMT

Hi,

I have a Cortex XDR Pro per Endpoint and I downloaded the OVA to install a Broker VM.

The name of the OVA image that I downloaded from XDR management console is broker-vm-17.0.52.ova.

The problem is that OVA image is vmx-19 and is not compatible with my VMware ESXi, 6.7.0, 17700523.

The maximum hardware version compatible with VMware ESXi 6.7 is vmx-15.

Even that in documentation is mentioned that OVA it's for VMware ESXi 6.0 or later this image (vmx-19) require minimum VMware ESXi 7.0U2.

It's possible to download an older OVA image for Broker VM?

SilviuMihailDascalu — Wed, 10 Aug 2022 12:35:01 GMT

Thanks for posting to our Live Community Forum! Would you please open a support issue with our Customer Support team to review and assist you?

Thanks,

Silviu

CosminM — Thu, 11 Aug 2022 05:08:59 GMT

I follow your suggestion and I opened a TAC case for my issue.

SilviuMihailDascalu — Thu, 11 Aug 2022 08:54:49 GMT

Tahnks @CosminM ,

Please let us know the resolution of this.

Thanks,

Silviu

CosminM — Wed, 17 Aug 2022 09:16:16 GMT

Hi,

It's confirmed that is indeed an issue and will be corrected in the future.

As a work around, we can do the following steps:

unzip the OVA file, i use 7zip for that
open OVF file with a text editor, replace "<vssd:VirtualSystemType>vmx-19</vssd:VirtualSystemType>" with "<vssd:VirtualSystemType>vmx-13</vssd:VirtualSystemType>" and save the file
login to the VMware ESXi hypervisor and deploy the Broker VM using OVF and VMDK files.

CosminM — Thu, 29 Sep 2022 09:34:17 GMT

Update:

the documentation was updated and now the minimum is "VMware ESXi 6.5 or later"
- https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-pro-admin/broker-vm/set-up-broker-vm/configure-your-broker-vm
the OVA image for BrokerVM is now vmx-13 hardware compatibility.