Cortex XDR Agent upgradation Duration

Gokul_K — Mon, 05 Sep 2022 12:59:23 GMT

Hi All,

We have started to upgrade agents for workstations. But unfortunately it takes more than 24 hours to upgrade and it is still in progress.

Kindly help me on this.

#CortexXDR #AgentUpgrade

Re: Cortex XDR Agent upgradation Duration

bbarmanroy — Tue, 06 Sep 2022 09:39:23 GMT

Hi @Gokul_K , upgrading an agent to a new version depends on several factors like the

internet connectivity - the faster the network, the faster the upgrade rate
number of parallel upgrades configured in the tenant - the maximum is 500. Tenants with high number of endpoints will experience delays
Broker VM with caching enabled - enabling caching will store a copy of the installer locally on the Broker VM (ensure the configurations are set as per the documentation). All subsequent downloads for new agent installers will be requested to the Broker VM. Hence, all network traffic will switch from internet to internet.

You can also consider leveraging SCCM/GPO to push upgrades - it is similar to Broker VM with caching (i.e., routing internet requests to intranet). This is widely used solution in the industry.