topic Re: Getting Error While Onboarding Firewall to the CDL "Customer is not Provisioned in CSP" in Cortex XDR Discussions

Getting Error While Onboarding Firewall to the CDL "Customer is not Provisioned in CSP"

RoneyRajan123 — Wed, 07 Sep 2022 06:50:32 GMT

Hi Team

I am getting an error while onboarding the firewall to the Cortex Data Lake (CDL)

Error message: Customer is not Provisioned in CSP

PAN-OS version: Later 10.0.1

Tried all the steps as per the firewall onboarding with the CDL (later >10.0.1)

Install the device certificate

Can some advice what is the reason for the error please.

Re: Getting Error While Onboarding Firewall to the CDL "Customer is not Provisioned in CSP"

RoneyRajan123 — Wed, 07 Sep 2022 17:27:02 GMT

Hi Team

Can someone advise me, to understand the issue please.

Re: Getting Error While Onboarding Firewall to the CDL "Customer is not Provisioned in CSP"

neelrohit — Thu, 08 Sep 2022 05:28:54 GMT

Hi @RoneyRajan123 ,

Please ensure you have the firewall serial number listed in the asset list on the Customer Support Portal associated to the Data Lake license and serial where you are provisioning this firewall for log forwarding. Device certificate match that you have been attempting will work only in circumstances where the asset provisioned supports log forwarding license to the same CSP SKU for CDL.

If not listed, please validate your license support SKUs and open a TAC case accordingly.

Re: Getting Error While Onboarding Firewall to the CDL "Customer is not Provisioned in CSP"

RoneyRajan123 — Thu, 08 Sep 2022 06:26:58 GMT

Thank you @neel for your Advices, will check it and update you.