https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/a-question-from-the-endpoint-administration-part-2-webinar-xdr/m-p/515745#M2880 <P><SPAN>we have some scenarios where XDR agent services are running and show enabled in endpoints but in XDR console it shows as disconnected. What will be the major workaround for this kind of issue?</SPAN></P> <P>&nbsp;</P> <P><SPAN>Note: This question was asked during a customer success webinar:&nbsp;<A href="https://youtu.be/ETQFKyJp2As" target="_blank" rel="noopener nofollow noreferrer">Endpoint Administration Part 2</A></SPAN></P> Thu, 22 Sep 2022 21:56:24 GMT rtsedaka 2022-09-22T21:56:24Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/a-question-from-the-endpoint-administration-part-2-webinar-xdr/m-p/515745#M2880 <P><SPAN>we have some scenarios where XDR agent services are running and show enabled in endpoints but in XDR console it shows as disconnected. What will be the major workaround for this kind of issue?</SPAN></P> <P>&nbsp;</P> <P><SPAN>Note: This question was asked during a customer success webinar:&nbsp;<A href="https://youtu.be/ETQFKyJp2As" target="_blank" rel="noopener nofollow noreferrer">Endpoint Administration Part 2</A></SPAN></P> Thu, 22 Sep 2022 21:56:24 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/a-question-from-the-endpoint-administration-part-2-webinar-xdr/m-p/515745#M2880 rtsedaka 2022-09-22T21:56:24Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/a-question-from-the-endpoint-administration-part-2-webinar-xdr/m-p/515746#M2881 <P>A reply from the CS webinar team:</P> <P><SPAN>Communication problems may require you to validate the required certificates on the endpoints, you can also leverage "cytool reconnect force &lt;new distribution ID&gt;," and most importantly open a support ticket</SPAN></P> Thu, 22 Sep 2022 21:58:16 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/a-question-from-the-endpoint-administration-part-2-webinar-xdr/m-p/515746#M2881 rtsedaka 2022-09-22T21:58:16Z