XDR Prevent 7.2.0 Performance Issue on Win10 x64 v1903?

Retired Member — Tue, 15 Sep 2020 14:25:10 GMT

Has anyone upgraded to the 7.2.0 agent yet that has experienced performance issues? Like most persons our environment is constantly changing, but at the suggestion of someone at Palo Alto I upgraded my system to the 7.2.0 release last Thursday for another issue. A day later, before installing the September 2020 patches, my system stopped responding (Friday). Task Manager would not open, nor did the <Ctrl> <Sht> <Esc? trick work. I suspended the laptop and when leaving sleep/standby the system "blue screened" with a code indicating it could not leave standby. On Monday the issue happened again where the system stopped responding, but still allowed me to interact with an existing RDP session. I logged into the web console and asked XDR to uninstall the agent from my system and the system resumed normal operation once that began to execute. I have reinstalled the 7.1.2 agent.

Re: XDR Prevent 7.2.0 Performance Issue on Win10 x64 v1903?

gjenkins — Thu, 12 Aug 2021 16:35:45 GMT

Hi @Retired Member,

Were you ever able to resolve this, or did you have to escalate to Support for assistance?

topic XDR Prevent 7.2.0 Performance Issue on Win10 x64 v1903? in Cortex XDR Discussions

XDR Prevent 7.2.0 Performance Issue on Win10 x64 v1903?

Re: XDR Prevent 7.2.0 Performance Issue on Win10 x64 v1903?