Malware scan is not getting intiated

Aiman_Fathima — Thu, 15 Dec 2022 18:21:46 GMT

Hello,

While initiating malware scan through policy, for certain endpoints the scan is not getting initiated, and the scan status is "None". How can this be resolved?

Re: Malware scan is not getting intiated

neelrohit — Mon, 19 Dec 2022 05:19:41 GMT

Hi @Aiman_Fathima ,

Thank you for writing to live community!

Scanning status even on initiation will change status only when the agent takes the command if the connection is successful. It takes some time for the agents to get the updated commands as agents check-in at heartbeat(5 minutes) only.

Regards,

topic Malware scan is not getting intiated in Cortex XDR Discussions

Malware scan is not getting intiated

Re: Malware scan is not getting intiated