topic Re: Applications hanging on terminal server since Cortex XDR Pro rollout in Cortex XDR Discussions

Applications hanging on terminal server since Cortex XDR Pro rollout

RFeyertag — Tue, 03 Jan 2023 09:52:56 GMT

Hello dear community,

what is your expirience with slow applications when printing, saving documents (not responding) on a terminal server?

Yes, there are over 30 users on it and it was a bit slow before cortex xdr pro rollout. But now it is terrible slow where users use java applications.

Please let me know what can be done in this scenario. I have deactivated the java section in the exploit profile.

Thanks

Rob

Re: Applications hanging on terminal server since Cortex XDR Pro rollout

neelrohit — Tue, 03 Jan 2023 10:31:16 GMT

HI @RFeyertag ,

Please raise a support case with our teams and help them with log files for examination. It would be great, if you can enable java and all profiles and modules as usual and enable debug level logs on the agent. Once done, try reproducing the issue, retrieve TSF and set logs back to 6

Enable debug level logs by running command on the agent:

cytool log set_level 7 all

Re: Applications hanging on terminal server since Cortex XDR Pro rollout

RFeyertag — Tue, 03 Jan 2023 11:30:53 GMT

Hello @neelrohit,

what kind of impact will be there, when we activate the higher log level?

Rob

Re: Applications hanging on terminal server since Cortex XDR Pro rollout

neelrohit — Tue, 03 Jan 2023 12:54:53 GMT

Hi @RFeyertag ,

Debug level logs write more data for XDR logs to the disk to collect logs in detail for engineering investigate. Hence as stated in the previous answer to revert it back to 6 after TSF retrieval.