topic Re: Compliance Process in Cortex XDR Discussions

Compliance Process

Shashanksinha — Tue, 14 Feb 2023 00:46:03 GMT

Hello,

What are the services/features which should be running by Cortex XDR for compliance.

Also, is XDR in high availability(HA) mode? If yes can you suggest where we can see this

Re: Compliance Process

bbarmanroy — Tue, 14 Feb 2023 03:48:15 GMT

Hi @Shashanksinha Maybe you can take a look at this: https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/compliance-processes-for-cortex-xdr/td-p/530784

For HA, are you referring to Cortex XDR tenant/server? That is a SaaS solution and PANW is responsible for maintaining HA. Let me know if this is what you're looking for.

Re: Compliance Process

Shashanksinha — Tue, 14 Feb 2023 05:34:12 GMT

Hello @bbarmanroy ,

Thanks for the response.

I'm referring to Cortex XDR tenant for HA.

Re: Compliance Process

bbarmanroy — Tue, 14 Feb 2023 06:50:39 GMT

hello @Shashanksinha , thank you for the confirmation. I suppose we are all clear on the HA aspect - the HA architecture is transparent to the end user and is managed by PANW.

Re: Compliance Process

Shashanksinha — Tue, 14 Feb 2023 07:09:19 GMT

Thanks @bbarmanroy ,

Is there any way we can see the HA configuration in XDR on console?

Re: Compliance Process

Shashanksinha — Tue, 14 Feb 2023 08:19:23 GMT

Hello @bbarmanroy ,

I went through the link and video still not able to get the clarity on this part enable the feature “Secure Compliance Check” .

Which process we can keep compliance check for Cortex XDR

Ans-The service name is cyserver.

Can you pleae help how to access it

Can you please help by giving some simplified answer to this.

Re: Compliance Process

bbarmanroy — Wed, 15 Feb 2023 02:08:53 GMT

Hi @Shashanksinha Cortex XDR is a SaaS solution and the HA, DR and its underlying components are managed by PANW. As such, this is transparent to the user with appropriate SLAs. Even during a catastrophic failure on the server side, the agents running on endpoints continue to protect the endpoints with the profiles associated with them via policies alongwith global configurations.

The status of all PANW services can be monitored on https://status.paloaltonetworks.com/.

You should consider having a discussion with the designated Accounts team or Customer Success team to better understand your needs.