https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/conflicts-with-third-party-encryption-application/m-p/359166#M365 <P>Did you open a case on this?&nbsp; We would be curious.</P> Tue, 27 Oct 2020 19:35:55 GMT Coldfirex 2020-10-27T19:35:55Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/conflicts-with-third-party-encryption-application/m-p/352376#M340 <P>It appears that Cortex XDR does not play well with the existing encryption product we use.&nbsp; There is no indication of any issues whatsoever, but when you attempt to decrypt the drive the application is not successful at decrypting all of the files.&nbsp; Uninstall Cortex XDR and things work -- the power of a VM proves it is an issue with Cortex.&nbsp; Initially I tried using the cytool to stop the File and Process protections.&nbsp; I moved on to creating a new policy that uses a new Malware Profile that excludes the folder and a new Exceptions Profile that includes the .EXE that performs the decryption -- I checked all of the modules for the exception.</P><P>&nbsp;</P><P>Anyone have any suggestions for how to work through an issue where Cortex just silently breaks software?</P> Sun, 27 Sep 2020 01:10:59 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/conflicts-with-third-party-encryption-application/m-p/352376#M340 Retired Member 2020-09-27T01:10:59Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/conflicts-with-third-party-encryption-application/m-p/359166#M365 <P>Did you open a case on this?&nbsp; We would be curious.</P> Tue, 27 Oct 2020 19:35:55 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/conflicts-with-third-party-encryption-application/m-p/359166#M365 Coldfirex 2020-10-27T19:35:55Z