https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/non-reporting-machines/m-p/532376#M3716 <P>Hi Vineeth,&nbsp;</P> <P>&nbsp;</P> <P>Connectivity issues are commonly tied to a lack of&nbsp;<SPAN>access to various Palo Alto Networks resources to allow communication from the agent to the console. Please take a moment to review the</SPAN>&nbsp;<A href="https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Prevent-Administrator-Guide/Resources-Required-to-Enable-Access" target="_self">Resources Required to Enable Access • Cortex XDR Pro Administrator Guide.</A></P> <P>&nbsp;</P> <P>If all resources are enabled, please open a support case for troubleshooting&nbsp;<A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNSCA0" target="_blank">How to Open a Support Case and Verify Entitlement - Knowledge Base - Palo Alto Networks</A></P> <P>&nbsp;</P> <P>Thank you!</P> Mon, 27 Feb 2023 19:26:06 GMT jtalton 2023-02-27T19:26:06Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/non-reporting-machines/m-p/532356#M3712 <P>Alerts(incidents) are getting generated from the machines which are Not showing in the endpoints(Not reporting to console)list. what would the issue or backend path</P> Mon, 27 Feb 2023 15:05:00 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/non-reporting-machines/m-p/532356#M3712 VineethArumulla 2023-02-27T15:05:00Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/non-reporting-machines/m-p/532376#M3716 <P>Hi Vineeth,&nbsp;</P> <P>&nbsp;</P> <P>Connectivity issues are commonly tied to a lack of&nbsp;<SPAN>access to various Palo Alto Networks resources to allow communication from the agent to the console. Please take a moment to review the</SPAN>&nbsp;<A href="https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Prevent-Administrator-Guide/Resources-Required-to-Enable-Access" target="_self">Resources Required to Enable Access • Cortex XDR Pro Administrator Guide.</A></P> <P>&nbsp;</P> <P>If all resources are enabled, please open a support case for troubleshooting&nbsp;<A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNSCA0" target="_blank">How to Open a Support Case and Verify Entitlement - Knowledge Base - Palo Alto Networks</A></P> <P>&nbsp;</P> <P>Thank you!</P> Mon, 27 Feb 2023 19:26:06 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/non-reporting-machines/m-p/532376#M3716 jtalton 2023-02-27T19:26:06Z