Issue while installing XDR on Linux Server

Shashanksinha — Tue, 07 Mar 2023 06:46:41 GMT

Hello,

Even after installing cortex xdr on linux server it is not reflecting on console . We have tried to cytool reconnect force ,we checked comaptible(it is compatible) we tried runtime stop/start command as well.

The services dypd, analyzerd and ited are not in running state no matter what we do.

Please help in resolution of this issue.

Regards,

Shashank

Re: Issue while installing XDR on Linux Server

PiyushKohli — Tue, 07 Mar 2023 10:08:25 GMT

Hi @Shashanksinha

Thanks for writing to Live Community.

Since you have verified the agent compatibility and Cortex XDR agent for Linux requirements and tried restarting services but the agent is still not running. In such scenario please open a TAC support case along with the agent logs from the reported endpoint so our TAC engineers can help you further.

To collect agent logs you may follow Step 5 and 6 in the following doc Use the Cortex XDR Agent for Linux

Hope this helps!

Thank You

topic Re: Issue while installing XDR on Linux Server in Cortex XDR Discussions

Issue while installing XDR on Linux Server

Re: Issue while installing XDR on Linux Server