Unable to upgrade Traps from 5.0.x to XDR 7.2

Abdul_Razaq — Tue, 10 Nov 2020 10:25:03 GMT

Hi Community,

I am unable to upgrade the Traps agent from v5.0.x to 7.2 using the rule from XDR console. I have upgraded from 6.0. Not sure whether my antivirus is blocking it.

I can see the version is showing as upgraded in the console for a while then again it goes back to older and the end machine never get upgraded. I can see install fail in TrapsUpgrade.log in the end machine.

Is upgrading from 5.0.x to 7.2 is possible via action rule?.

Thanks!

Re: Unable to upgrade Traps from 5.0.x to XDR 7.2

dfalcon — Fri, 20 Nov 2020 03:30:01 GMT

Hi @Abdul_Razaq -

Do you see any specific messages in Response > Action Center > All Actions pertaining to the upgrade attempt?

topic Re: Unable to upgrade Traps from 5.0.x to XDR 7.2 in Cortex XDR Discussions

Unable to upgrade Traps from 5.0.x to XDR 7.2

Re: Unable to upgrade Traps from 5.0.x to XDR 7.2