topic Re: Cortex XDR agent error 307 in Cortex XDR Discussions

Cortex XDR agent error 307

Daniel_Itenberg — Mon, 20 Mar 2023 12:29:35 GMT

Hi all, I have an issue that started popping up with an agent installation - newly installed agents throw out a 307 error. the package is present on the xdr management console, and we are beneath the license limit.

What can be the issue here?

Re: Cortex XDR agent error 307

mavraham — Mon, 20 Mar 2023 13:46:22 GMT

Hi @Daniel_Itenberg, thank you for writing to Live Community.

I was able to find this knowledge base article that suggests the resolution for this would be to make sure the Traps.pkg and Config.xml are located in the same directory.

If that advice does not help I highly suggest opening a support ticket through our customer support portal so that one of our support engineers can take a look at your particular issue.

Hope this helps!

Re: Cortex XDR agent error 307

Rizwaan — Wed, 14 Feb 2024 10:41:00 GMT

Is there a resolution for this.