topic Re: VDI PENDING LOGIN UPGRADE in Cortex XDR Discussions

VDI PENDING LOGIN UPGRADE

Shashanksinha — Wed, 12 Apr 2023 10:14:15 GMT

Hello

How can we perform agent upgradation on VDI pending logins servers in cortex xdr?

Re: VDI PENDING LOGIN UPGRADE

neelrohit — Wed, 12 Apr 2023 10:38:15 GMT

Thank you for writing to live community!

As per your query on upgrade process to upgrade VDI agents in Pending login state, I would like to take a step back and recommend that it is not advised to upgrade non-persistent VDI instances as VDI instances are destroyed after logout and hence it only takes bandwidth with no output.

Rather the recommendation is to upgrade the golden images for the VDI endpoints by spinning them on powered on state and getting the agents upgraded(automatically/manually as per choice) and then lock the image so that the VDI instances also spin up with the latest agent versions.

Hope this helps!

Please mark the response as "Accept as Solution" if it answers your query.

Regards.

Re: VDI PENDING LOGIN UPGRADE

Shashanksinha — Wed, 12 Apr 2023 11:29:30 GMT

Thanks for the response.

Can you please help by letting know how can golden image be upgraded ?

Regards,

Shashank

Re: VDI PENDING LOGIN UPGRADE

neelrohit — Wed, 12 Apr 2023 11:47:16 GMT

Hi @Shashanksinha ,

Similar to how you upgrade other agent versions.

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Upgrade-Cortex-XDR-Agents