https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/agent-not-auto-upgrading/m-p/540441#M4243 <P><SPAN>We're currently encountering problems with some of our endpoints as our agents are not upgrading. Do you have any suggestions on how to resolve this issue? and its support acs signature&nbsp;</SPAN></P> Fri, 28 Apr 2023 06:42:57 GMT RajeshPremSingh 2023-04-28T06:42:57Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/agent-not-auto-upgrading/m-p/540441#M4243 <P><SPAN>We're currently encountering problems with some of our endpoints as our agents are not upgrading. Do you have any suggestions on how to resolve this issue? and its support acs signature&nbsp;</SPAN></P> Fri, 28 Apr 2023 06:42:57 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/agent-not-auto-upgrading/m-p/540441#M4243 RajeshPremSingh 2023-04-28T06:42:57Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/agent-not-auto-upgrading/m-p/540472#M4245 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/262549">@RajeshPremSingh</a>&nbsp;,</P> <P>&nbsp;</P> <P>Thank you for writing to live community!</P> <P>&nbsp;</P> <P>There could be varied number of reasons for XDR agents not upgrading to the latest version. One of the major reasons would also be the support for Azure Code signing and its patch associated installed on the endpoints. Recommendation would be to retrieve Tech Support files from the agent and open a support case for investigation on the root cause.</P> <P>&nbsp;</P> <P>Regards</P> Fri, 28 Apr 2023 09:50:36 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/agent-not-auto-upgrading/m-p/540472#M4245 neelrohit 2023-04-28T09:50:36Z