topic Re: Cortex XDR and Windows Snipping Tool in Cortex XDR Discussions

Cortex XDR and Windows Snipping Tool

LeifAlire — Mon, 03 Apr 2023 17:43:07 GMT

On Windows 11 with both Cortex 7.9.1 and the most recent 8.0 version when users use the Snipping tool to take a screenshot, the whole computer freezes and only the mouse works, users have to CTRL-ALT-DEL and logout to get working again. When Cortex XDR is removed then the Snipping tool works as expected, as anyone else had this and if so how did you resolve?

Re: Cortex XDR and Windows Snipping Tool

anlynch — Mon, 03 Apr 2023 18:18:29 GMT

Hi @LeifAlire,

Thank you for reaching out to LIVEcommunity!

I've looked into your issue and i'm unable to recreate it on my Windows 11 endpoints. I strongly suggest opening a case with support to ensure there's not a bigger issue present.

Have a great day!

Re: Cortex XDR and Windows Snipping Tool

LeifAlire — Tue, 09 May 2023 18:48:29 GMT

Closing out this issue, Palo Support sent us two files that are custom support exceptions that we imported into our Cortex XDR instance and that resolved the issue we were having.