topic Re: agent intall exceed license number of agents in Cortex XDR Discussions

agent intall exceed license number of agents

Felixcao — Mon, 13 Sep 2021 09:25:01 GMT

I read the relevant documents, but I don't quite understand them. I hope someone can confirm them for me.

reference articale url :https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-pro-admin/cortex-xdr-overview/cortex-xdr-licenses/cortex-xdr-license-allocation.html.

:After utilizing all available Pro licenses, Cortex XDR falls back to a Cortex XDR Prevent policy that protects the endpoint but does not include Pro-specific capabilities. When you exceed the permitted number of Pro agents, Cortex XDR displays a notification in the notification area. Cortex XDR permits a small grace over the permitted number but begins enforcing the number of agents after 14 days. If additional Pro agents are required, increase your Cortex XDR Pro per Endpoint license capacity.

If the customer purchases a pro license for 200 terminals,

After the no:201 terminal is installed, it can be linked to the console, but only the prevent function. At the same time, after 14 days, if there is no add new license, the no:201 terminal will lose the link and lose the prevent function. Is this correct?

Re: agent intall exceed license number of agents

jcandelaria — Mon, 13 Sep 2021 15:38:08 GMT

Hi Felixcao,

"Cortex XDR permits a small grace over the permitted number but begins enforcing the number of agents after 14 days. If additional Pro agents are required, increase your Cortex XDR Pro per Endpoint license capacity."

At the same time, after 14 days, if there is no add new license, the no:201 terminal will lose the link and lose the prevent function. Is this correct? Yes

So contact your account team as soon as possible to get additional licenses

Re: agent intall exceed license number of agents

Felixcao — Tue, 14 Sep 2021 03:33:05 GMT

hi jcandelarial:

Thank you very much for your reply.

about permits a small grace over the permitted number

How many endpoints can be added? What percentage of the order?

If the order number is exceeded, after 14 days, if there is no new license, is the newly installed endpoint or random disconnected

Re: agent intall exceed license number of agents

jcandelaria — Wed, 15 Sep 2021 16:04:12 GMT

Hi Felixcao,

How many endpoints can be added? What percentage of the order?

I apologize but you have to consult your account team on this one.

If the order number is exceeded, after 14 days, if there is no new license, is the newly installed endpoint or random disconnected. what will happen on the newly installed agents status will have disconnected status. If one of the 200 connected agent shutdown the machine then the 201 agent will get connected since there is available license. Then the previously shutdown agent when it boots up now will get the disconnected status.

I would highly advise to engage with your account team to get the proper licensing count to avoid the scenario above.

Re: agent intall exceed license number of agents

Phattarachanon.Khummool — Tue, 30 May 2023 04:57:44 GMT

Hi Guys,

Does the endpoint exceed the license affected to Prevent license? or it just affected only Pro per Endpoint license?

Re: agent intall exceed license number of agents

afurze — Thu, 01 Jun 2023 14:55:48 GMT

License compliance is a requirement for all license types. Prevent license customers also have a small grace period for overage, after which enforcement action can be expected. Please contact your account team for additional information and to acquire an appropriate amount of endpoint licenses.