topic Re: The Cortex XDR version upgrade on my computer is not progressing from "In progress". in Cortex XDR Discussions

The Cortex XDR version upgrade on my computer is not progressing from "In progress".

mkakara — Tue, 22 Dec 2020 08:40:45 GMT

The Cortex XDR version upgrade on my computer is not progressing from "In progress".

When grouping and upgrading some agent has stuck on "In Progress" situation, we cannot even cancel and stop it.

Even rebooting the computer and then upgrading again does not work.

Could you please advise how we can solve this issue?

Thank You

Re: The Cortex XDR version upgrade on my computer is not progressing from "In progress".

gjenkins — Wed, 23 Dec 2020 17:33:48 GMT

Hi @mkakara,

The jobs may well still be in progress. However, given that you've probably encountered a bug requiring a detailed investigation, I recommend creating a case with Support at https://support.paloaltonetworks.com/. The Support engineers will verify if or not the jobs are truly still in progress or if a bug has been encountered.

Please let us know the results of the case when you have the opportunity.