https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/broker-vm-showing-disconnected-in-xdr-console/m-p/546861#M4625 <P>Hello&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/298376">@Nitin_Yadav</a>&nbsp;</P> <P>&nbsp;</P> <P>Reason for broker vm in disconnected state are mainly either network issue between Broker vm and cortex XDR or the server on which broker vm is running is down. You can verify the broker vm status from XDR console. Status indicator in the form of LED represent different reasons with different colours, as shown below.</P> <UL class="itemizedlist"> <LI class="listitem"> <P>Black—Disconnected to<SPAN>&nbsp;</SPAN><SPAN class="phrase">Cortex XDR</SPAN></P> </LI> <LI class="listitem"> <P>Red - Disconnected from<SPAN>&nbsp;</SPAN><SPAN class="phrase">Cortex XDR</SPAN></P> </LI> <LI class="listitem"> <P>Orange—Past Version</P> </LI> <LI class="listitem"> <P>Green—Connected, Current Version</P> </LI> </UL> <P>Please make sure broker vm server is up and running. Secondly check network connectivity.</P> <P>Please confirm if there is no issue on server and/or network side.</P> Thu, 22 Jun 2023 13:34:37 GMT nsinghvirk 2023-06-22T13:34:37Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/broker-vm-showing-disconnected-in-xdr-console/m-p/546308#M4620 <P>why brokervm showing disconnected in xdr console how to do get to know what had happen and how get in connected state.</P> Sat, 17 Jun 2023 03:46:54 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/broker-vm-showing-disconnected-in-xdr-console/m-p/546308#M4620 Nitin_Yadav 2023-06-17T03:46:54Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/broker-vm-showing-disconnected-in-xdr-console/m-p/546861#M4625 <P>Hello&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/298376">@Nitin_Yadav</a>&nbsp;</P> <P>&nbsp;</P> <P>Reason for broker vm in disconnected state are mainly either network issue between Broker vm and cortex XDR or the server on which broker vm is running is down. You can verify the broker vm status from XDR console. Status indicator in the form of LED represent different reasons with different colours, as shown below.</P> <UL class="itemizedlist"> <LI class="listitem"> <P>Black—Disconnected to<SPAN>&nbsp;</SPAN><SPAN class="phrase">Cortex XDR</SPAN></P> </LI> <LI class="listitem"> <P>Red - Disconnected from<SPAN>&nbsp;</SPAN><SPAN class="phrase">Cortex XDR</SPAN></P> </LI> <LI class="listitem"> <P>Orange—Past Version</P> </LI> <LI class="listitem"> <P>Green—Connected, Current Version</P> </LI> </UL> <P>Please make sure broker vm server is up and running. Secondly check network connectivity.</P> <P>Please confirm if there is no issue on server and/or network side.</P> Thu, 22 Jun 2023 13:34:37 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/broker-vm-showing-disconnected-in-xdr-console/m-p/546861#M4625 nsinghvirk 2023-06-22T13:34:37Z