topic Who/How to send feedback on "Cortex XDR Scheduled Maintenance on January 17" email notification? in Cortex XDR Discussions

Who/How to send feedback on "Cortex XDR Scheduled Maintenance on January 17" email notification?

KRisselada — Wed, 06 Jan 2021 19:11:53 GMT

Hello Livecommunity
I believe there are Palo Alto representatives that do some level of monitoring and participation in this Forum, would they or someone know where you provide feedback to enhance notifications such as the one listed above, that describes a update that will occur on our Tenant but if your a member of more than one Tenant, there is no way to know which Tenant this is for.

Suggestion: would it be possible to add a Tenant ID or something in these?
I realize that acknowledgement of a confirmation or deny weather this could be considered by PAN here, but can someone offer a contact or where this type of suggestion would go in order to be fed into the proper queue internally at PAN in order to be reviewed for possible enhancement?
thank you

Re: Who/How to send feedback on "Cortex XDR Scheduled Maintenance on January 17" email not

dfalcon — Wed, 06 Jan 2021 19:42:38 GMT

Hi @KRisselada -

I will share this feedback with the appropriate Product Managers today. As an FYI, this update will apply to all tenants.

Re: Who/How to send feedback on "Cortex XDR Scheduled Maintenance on January 17" email not

KRisselada — Wed, 06 Jan 2021 19:42:15 GMT

Outstanding @dfalcon Thanks so much.

Re: Who/How to send feedback on "Cortex XDR Scheduled Maintenance on January 17" email not

dfalcon — Thu, 07 Jan 2021 04:19:12 GMT

Hi @KRisselada-

I spoke with one of the Product Managers. For these types of emails, the changes will apply to all tenants across the board. All maintenance is conducted outside of what is considered normal working hours for the given region. Unless otherwise specified in the communication, there should be no outage.