Cortex agent 5.0 is not installing on windows 8.1

Vijisaga — Fri, 28 Jul 2023 08:07:46 GMT

While installing Cortex agent 5.0 on windows 8.1, we are facing this issue.

pls help on it...

Re: Cortex agent 5.0 is not installing on windows 8.1

neelrohit — Fri, 28 Jul 2023 08:43:48 GMT

Thank you for writing to live community!

Assuming you have referred to the guide for Agent installation on Windows 8.1 which needs FIPS mode enabled as mentioned in the guide here.

Can you let us know if you are getting an error during installation and you are using agent version 5.0.11 and earlier for installation? Assuming all of the above is true, we would recommend, performing the install with the verbose logging enabled to see the error and open a support case if needed.

To install the agent using verbose logging, follow the commands below:

msiexec /i /L*v <filepath of installer>\<installername>.msi /qn

Once found, either you can try fixing the same or open a support case for detailed investigation. Hope this helps!

Please mark the response as "Accept as solution" if it helps

topic Cortex agent 5.0 is not installing on windows 8.1 in Cortex XDR Discussions

Cortex agent 5.0 is not installing on windows 8.1

Re: Cortex agent 5.0 is not installing on windows 8.1