https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cannot-upgrade-the-cortex-xdr-from-7-2-1-to-8-1-0-41560/m-p/551977#M4871 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/306732">@HusainAlNahham</a>&nbsp;</P> <P>&nbsp;</P> <P>Thank you for writing to live community!</P> <P>&nbsp;</P> <P>Based on the screenshot it seems you are running/executing new installer package with older XDR agent being installed and Anti-Tampering is enabled therefore you are getting the error as in second screenshot "Anti-Tampering is enabled. Please disable Anti-Tampering".&nbsp;</P> <P>If you are admin managing the Cortex XDR then you might be having uninstall password, if not you may request Cortex Admin to provide you token and using that with the following cytool command (echo uninstallpassword|"%programfiles%\palo alto networks\traps\cytool" protect disable) you may disable the tampering and then proceed with installation.&nbsp;</P> <P>&nbsp;</P> <P>Otherwise you may upgrade from the UI from the All Endpoints page.&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PiyushKohli_0-1690872763712.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/52441iD2B2226D286641B3/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="PiyushKohli_0-1690872763712.png" alt="PiyushKohli_0-1690872763712.png" /></span></P> <P>&nbsp;</P> <P>Ref:&nbsp;<A href="https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/8.0/Cortex-XDR-Agent-Administrator-Guide/Cytool-for-Windows" target="_blank">https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/8.0/Cortex-XDR-Agent-Administrator-Guide/Cytool-for-Windows</A></P> <P>&nbsp;</P> <P>Hope this helps!<BR /><BR /></P> <P>Please mark the response as "Accept as Solution" if it answers your query.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 01 Aug 2023 06:52:56 GMT PiyushKohli 2023-08-01T06:52:56Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cannot-upgrade-the-cortex-xdr-from-7-2-1-to-8-1-0-41560/m-p/551967#M4870 <P>Cannot upgrade The Cortex XDR fr</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HusainAlNahham_0-1690871030493.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/52432iC0612A0EA2505229/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="HusainAlNahham_0-1690871030493.png" alt="HusainAlNahham_0-1690871030493.png" /></span></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HusainAlNahham_1-1690871042577.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/52433i4616A753DDA2ADFC/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="HusainAlNahham_1-1690871042577.png" alt="HusainAlNahham_1-1690871042577.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>om 7.2.1 to 8.1.0.41560</P> Tue, 01 Aug 2023 06:24:08 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cannot-upgrade-the-cortex-xdr-from-7-2-1-to-8-1-0-41560/m-p/551967#M4870 HusainAlNahham 2023-08-01T06:24:08Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cannot-upgrade-the-cortex-xdr-from-7-2-1-to-8-1-0-41560/m-p/551977#M4871 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/306732">@HusainAlNahham</a>&nbsp;</P> <P>&nbsp;</P> <P>Thank you for writing to live community!</P> <P>&nbsp;</P> <P>Based on the screenshot it seems you are running/executing new installer package with older XDR agent being installed and Anti-Tampering is enabled therefore you are getting the error as in second screenshot "Anti-Tampering is enabled. Please disable Anti-Tampering".&nbsp;</P> <P>If you are admin managing the Cortex XDR then you might be having uninstall password, if not you may request Cortex Admin to provide you token and using that with the following cytool command (echo uninstallpassword|"%programfiles%\palo alto networks\traps\cytool" protect disable) you may disable the tampering and then proceed with installation.&nbsp;</P> <P>&nbsp;</P> <P>Otherwise you may upgrade from the UI from the All Endpoints page.&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PiyushKohli_0-1690872763712.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/52441iD2B2226D286641B3/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="PiyushKohli_0-1690872763712.png" alt="PiyushKohli_0-1690872763712.png" /></span></P> <P>&nbsp;</P> <P>Ref:&nbsp;<A href="https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/8.0/Cortex-XDR-Agent-Administrator-Guide/Cytool-for-Windows" target="_blank">https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/8.0/Cortex-XDR-Agent-Administrator-Guide/Cytool-for-Windows</A></P> <P>&nbsp;</P> <P>Hope this helps!<BR /><BR /></P> <P>Please mark the response as "Accept as Solution" if it answers your query.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 01 Aug 2023 06:52:56 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cannot-upgrade-the-cortex-xdr-from-7-2-1-to-8-1-0-41560/m-p/551977#M4871 PiyushKohli 2023-08-01T06:52:56Z