topic Re: 2008 R2 OS version in Cortex XDR Discussions

2008 R2 OS version

VineethArumulla — Mon, 14 Aug 2023 17:31:00 GMT

HI Team

We have a servers in the console with 2008 R2 OS version, so when we tried to upgrade the XDR agent version on these servers through console getting "unsupported older OS version". If XDR agent version expires on the server or machine we don't get updates so what is the remedy ?

Re: 2008 R2 OS version

neelrohit — Tue, 15 Aug 2023 10:53:51 GMT

Hi @VineethArumulla ,

Thank you for writing to live community!

Please refer to this link which talks in detail about the cortex XDR post EoL actions: https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-agent-version-5-0/td-p/551349

Re: 2008 R2 OS version

PiyushKohli — Tue, 15 Aug 2023 13:07:18 GMT

@VineethArumulla Additionally you may use this https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Compatibility-Matrix/Windows to check for supported agent version based on operating system.

And before installing 7.9CE if you are using 2008 R2 SP1 verify your server supports ACS.

Hope this helps!