topic Re: Server in the DMZ- unable to Live Terminal Into in Cortex XDR Discussions

Server in the DMZ- unable to Live Terminal Into

Chris_Dietz — Fri, 18 Aug 2023 18:17:17 GMT

All,

When looking through the log file of the agent, I ran across this. Can anyone tell me what its for and why is it missing? This was a fresh install of the latest Cortex agent. Thanks.

Payload archive file \"C:\\ProgramData\\Cyvera\\LocalSystem\\Download\\content\\cortex-xdr-payload.zip\" does not exist"

Re: Server in the DMZ- unable to Live Terminal Into

mavraham — Sun, 20 Aug 2023 06:48:27 GMT

Hi @Chris_Dietz,

Thank you for reaching out to Live Community. Are you able to Live Terminal to other agents without any issues?

Have you tried reinstalling the agent on the server?

At any rate, I would recommend opening a support ticket through our customer portal, as they can help you take a look at the logs and make sense of the issue.

Hope this helps.

Re: Server in the DMZ- unable to Live Terminal Into

Chris_Dietz — Mon, 21 Aug 2023 11:41:58 GMT

Yeah I've already reinstalled the agent. I will put in a support ticket then. Thanks.