Cortex XDR Prevent to Pro

BenjaminLettner — Wed, 23 Aug 2023 09:03:13 GMT

Hi,

ill soon have to migrate a customer from prevent to pro. My question is i heard, that Palo just has to change the license in the background and that would be all i just have to enable the pro feature in the policy. My only concern is, that the client wont work cuz its currently prevent and i dont want to have to reinstall the client on all devices. Can someone confirm, that this will work or share their own experience?

Ben

Re: Cortex XDR Prevent to Pro

dbahuguna — Wed, 23 Aug 2023 10:47:36 GMT

Hi @BenjaminLettner ,

Thank you for reaching out to Live Community. Please allow me to address your questions.

Policy changes are all that is needed. No need to install a new agent or anything.

Please mark the response as "Accept as Solution" if it answers your query.

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Cortex XDR Prevent to Pro

Re: Cortex XDR Prevent to Pro