topic Re: Cannot remove/install xdr agent in Cortex XDR Discussions

Cannot remove/install xdr agent

systemsi — Mon, 27 Dec 2021 14:42:23 GMT

Hi everybody !

I would like to find out how to download the XdrAgentCleaner.exe to remove cleanely old xdr cortex agent ?
We have several computers on which we cannot uninstall the old agent, you will find the message attached.

I have already follow these steps without success :

https://docs.paloaltonetworks.com/cortex/cortex-xdr/7-4/cortex-xdr-agent-admin/cortex-xdr-agent-for-windows/uninstall-the-cortex-xdr-agent-for-windows.html

Thanks

Re: Cannot remove/install xdr agent

eluis — Tue, 28 Dec 2021 09:25:02 GMT

Hi Systemsi,

I recommend to boot windows in safe mode (pressing f8) and use the agent cleaner software.

To install the new agents you need to create the agent package from the Cortex xdr console in your tennant, you choose operating system, agent version (recommended always to use the last release), copy the package to your endpoint and install it.

References to install

https://docs.paloaltonetworks.com/cortex/cortex-xdr/7-4/cortex-xdr-agent-admin/cortex-xdr-agent-for-windows/install-the-cortex-xdr-agent-for-windows

KR,
Luis

Re: Cannot remove/install xdr agent

dishashah93 — Mon, 28 Aug 2023 09:14:00 GMT

Hi,

Can you please share the link from where i can download remove the cortex xdr agent from expired license.