topic Re: Agent unable to connect by itself on MAC OS in Cortex XDR Discussions

Agent unable to connect by itself on MAC OS

Shahwaz_Md — Thu, 14 Sep 2023 07:41:04 GMT

Hi All,

We are facing an issue where the agent does not connect unless we click on Check in now after the machine is restarted.

Please let me know if there's any solution for this.

Regards,

Shahwaz

Re: Agent unable to connect by itself on MAC OS

aspatil — Thu, 14 Sep 2023 12:12:55 GMT

Hello Shahwaz,

Is this happening for newly installed agents or existing agents? What's the OS?

Regards,

Ashutosh

Re: Agent unable to connect by itself on MAC OS

Shahwaz_Md — Fri, 15 Sep 2023 03:51:20 GMT

It is happening on a newly installed agent, OS is Ventura -13.3

Re: Agent unable to connect by itself on MAC OS

aspatil — Fri, 15 Sep 2023 10:31:48 GMT

Hello Shahwaz,

Are you deploying agent using JamF and is it 8.1 version?

Re: Agent unable to connect by itself on MAC OS

Shahwaz_Md — Fri, 15 Sep 2023 12:52:22 GMT

It is 8.0.2 version and it is being installed manually.

Re: Agent unable to connect by itself on MAC OS

aspatil — Fri, 15 Sep 2023 13:47:11 GMT

Hello Shahwaz,

We always suggest to use latest version for new installation as they are compatible with the updates provided by the OEM. Please try installing new version and see if the behavior is same.