topic unable to install XDR on windows server in Cortex XDR Discussions

unable to install XDR on windows server

Shahwaz_Md — Wed, 27 Sep 2023 11:43:35 GMT

Hi Team,

We are getting this error while installing XDR on a Windows server - The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2502

Can someone pls help to resolve this issue?

Thanks

Shahwaz

Re: unable to install XDR on windows server

PiyushKohli — Thu, 28 Sep 2023 02:46:16 GMT

Hi @Shahwaz_Md ,

Thank you for writing to live community!
Since you are encountering issues during agent installation would suggest/recommend to please reach out to our Support Team and provide them the support file so they can look into your issue better.

I hope you found this helpful.

Thanks