topic Re: How to Perform Access to File Triage in Cortex XDR in Cortex XDR Discussions

How to Perform Access to File Triage in Cortex XDR

Samuel-Setiawan — Mon, 09 Oct 2023 02:06:38 GMT

Refers to https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Create-Triage-Configuration

i cant find menu Forensic or Triage in my Cortex XDR to Access File Triage in Cortex XDR, anyone can help or give a reccomendation how to How to Perform Access to File Triage in Cortex XDR

Re: How to Perform Access to File Triage in Cortex XDR

Vinothkumar_SBA — Mon, 09 Oct 2023 05:37:49 GMT

Hi Samuel,

What is your Cortex XDR management console user role? This may be related to user role or user scope assignments. I assume there might be some issues, so please contact your administrator.

Re: How to Perform Access to File Triage in Cortex XDR

Samuel-Setiawan — Mon, 09 Oct 2023 07:11:55 GMT

Standart User Role sir

Re: How to Perform Access to File Triage in Cortex XDR

Vinothkumar_SBA — Mon, 09 Oct 2023 07:27:59 GMT

Hi Samuel,

Go to the Cortex XDR management console.
Scroll down to the bottom-left corner.
Click on your team's name.
Then, click on "About."

After completing these steps, you will be able to see your Cortex XDR management console role. Please share this information as needed.

Re: How to Perform Access to File Triage in Cortex XDR

Samuel-Setiawan — Tue, 10 Oct 2023 02:05:43 GMT

Instance Administrator sir

Re: How to Perform Access to File Triage in Cortex XDR

aspatil — Tue, 10 Oct 2023 06:11:31 GMT

Hello Samuel,

Can you confirm, whether you have forensics addon license. To check, please follow below instructions:

Settings--> Cortex XDR License--> Check for Forensic under addons

If license is not there, please reach out to Accounts Team.

Hope this helps!

Please mark the response as "Accept as Solution" if it answers your query.

Regards.