topic Backup software performance in Cortex XDR Discussions

Backup software performance

EddieRowe — Fri, 05 Feb 2021 17:44:04 GMT

One of our VMs seems to have its performance really impacted when backups run on a file server. I do not readily see guidance for suggestions on how I might adjust Cortex XDR Prevent's settings to improve things since there is a fair amount of data being read by the backup software. As usual the backup vendor's silly guidance is to not run AV on the server if you have performance issues. 8-(

Re: Backup software performance

gjenkins — Fri, 05 Feb 2021 17:50:10 GMT

Hi @EddieRowe,

Have you had the opportunity to work with our Support engineers to gather evidence that the Cortex XDR agent is truly impacting your backup software's performance? I would highly suggest doing so to avoid disabling protection where it is likely needed most. They can be reached at https://support.paloaltonetworks.com/.