topic Unable to install Cortex XDR agents 8.1.x or later on Windows 10 Pro Computers in Cortex XDR Discussions

Unable to install Cortex XDR agents 8.1.x or later on Windows 10 Pro Computers

rshetye — Tue, 14 Nov 2023 05:11:42 GMT

Hello peers,

I tried installing Cortex XDR agent v8.1.x earlier and v8.2.x recently - the Setup Wizard ends prematurely because of some error not presented in detail.

Alternatively, I could install previous version and further upgrade to latest.

Has anyone else had this kind of interruption? Could you please share what needs to be done or anything that could help?

Thanks in advance.

Re: Unable to install Cortex XDR agents 8.1.x or later on Windows 10 Pro Computers

aspatil — Tue, 14 Nov 2023 07:40:47 GMT

Hello,

Thank you for writing to Live Community.

Due to limitations on Live community, I would suggest you checking with TAC support and share logs with them for the further analysis. They will help you with RCA and the workaround which you can share here.

Hope this helps.

Please mark the response as "Accept as Solution" if it answers your query.

Regards,

Ashutosh

Re: Unable to install Cortex XDR agents 8.1.x or later on Windows 10 Pro Computers

BFournier — Tue, 19 Mar 2024 12:14:56 GMT

Did Palo Alto find a work around?