topic Error 1602 on install Cortex Agent in Cortex XDR Discussions

Error 1602 on install Cortex Agent

Jaime_Fernandez — Tue, 14 Nov 2023 19:36:22 GMT

Hi! I have a problem with the installation of a Cortex Agent.
I'm Installing version 8.2.0.46438 on a W2019 and W2016 Server, but in a few servers the install gets the attached message (i have a lot of other 2016/19 servers running OK).

Please if you can help me to resolve this issue.

Thanks!

Re: Error 1602 on install Cortex Agent

jmazzeo — Wed, 15 Nov 2023 12:44:51 GMT

Hi @Jaime_Fernandez, thanks for reaching us in the Live Community.

Can you check in the server if it following update is installed?: "KB5022661—Windows support for the Azure Code Signing program"

https://support.microsoft.com/en-gb/topic/kb5022661-windows-support-for-the-azure-code-signing-program-4b505a31-fa1e-4ea6-85dd-6630229e8ef4

Re: Error 1602 on install Cortex Agent

Jaime_Fernandez — Wed, 06 Dec 2023 15:46:44 GMT

Hi!

Yes, is missing, but the KB isn't on windows catalog to download them. I'm looking for other repositories to download an reinstall.

Thanks!