topic Automation rules in Cortex XDR Discussions

Automation rules

aholdt — Tue, 21 Nov 2023 09:30:27 GMT

Hi all!

Still fairly new to Cortex XDR. Currently trying to make some sensible alert automation rules.
I have a specifik alert that puzzles me. I get some "FTH/SSH client reads office files" alerts. I have a legitimate use case for this, so I want to automatically resolve these alerts for a particular set of hosts.

But ... I am not able to create an automation rule from this alert. Furthermore, these alerts do not even show up, if I try to create an Automation Rule from scratch.

Only difference I can see from all other alerts, is that the alertname has an forward slash "/" in the alert name.

Re: Automation rules

nsinghvirk — Thu, 23 Nov 2023 17:15:12 GMT

Hello @aholdt

Thanks for reaching out on LiveCommunity!

Automation rules only apply to alerts that are grouped into incidents by the system. Most alerts with low and informational severity do not allow an automation rule to be automatically executed on them. Looks like your alert has low severity and it do not qualify for automation rules.

As an alternate, You can create an exclusion rule by choosing multiple unique parameters for this specific use case.

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Alert-Exclusions

Below is the reference guide for automation rules.

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Automation-Rules

Please mark the response as "Accept as Solution" if it answers your query.

Regards.

Re: Automation rules

aholdt — Fri, 24 Nov 2023 09:15:08 GMT

Thank you for your response.

I will read up on the documentation and look into exclusion rules.

Regards