topic Re: Unable to install XDR agent in Window server 2019 and 2022 in Cortex XDR Discussions https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/unable-to-install-xdr-agent-in-window-server-2019-and-2022/m-p/566463#M5587 <P>Hello&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/225107">@Fariq_Zaidi</a>&nbsp;,<BR /><BR /><SPAN>Thank you for writing to Live Community.</SPAN></P> <P>&nbsp;</P> <P>The error 1603 is the generic error. Try cleaning registries related to Cortex XDR and after reboot try reinstalling the session. Due to limited access, I will suggest you to open a TAC Support case to investigate further.</P> <P>&nbsp;</P> <P><SPAN>Hope this helps.</SPAN></P> <P><SPAN>Please mark the response as "Accept as Solution" if it answers your query.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Regards,</SPAN></P> <P><SPAN>Ashutosh</SPAN></P> Tue, 21 Nov 2023 10:06:23 GMT aspatil 2023-11-21T10:06:23Z Unable to install XDR agent in Window server 2019 and 2022 https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/unable-to-install-xdr-agent-in-window-server-2019-and-2022/m-p/566450#M5585 <P>Hi&nbsp;</P> <P>&nbsp;</P> <P>I have issue installing Cortex XDR 8.2.0.45438 on both 2019 and 2022 Server.</P> <P>&nbsp;</P> <P>with error logs below:</P> <P>&nbsp;</P> <P>ExecServiceStartCA: Service: cyserver</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Service failed transition to 4 state (current state 1)</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Failed, retrying (attempt no. 1)...</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Service failed transition to 4 state (current state 1)</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Failed, retrying (attempt no. 2)...</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Service failed transition to 4 state (current state 1)</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Failed, retrying (attempt no. 3)...</P> <P>ExecServiceStartCA:&nbsp; Error 0x80070420: StartServiceW failed</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Service failed transition to 4 state (current state 1)</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Failed, retrying (attempt no. 4)...</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Service failed transition to 4 state (current state 1)</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Failed, retrying (attempt no. 5)...</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Service failed transition to 4 state (current state 1)</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Failed, retrying (attempt no. 6)...</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Service failed transition to 4 state (current state 1)</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Failed, retrying (attempt no. 7)...</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Service failed transition to 4 state (current state 1)</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: Failed to start service cyserver</P> <P>ExecServiceStartCA:&nbsp; Error 0x800705b4: ServiceStartInternal failed</P> <P>CustomAction ExecServiceStartCA returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)</P> <P>Action ended 14:50:20: InstallFinalize. Return value 3.</P> <P>&nbsp;</P> <P>Kindly please advise how to install the XDR agent properly.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Thank you</P> <P>&nbsp;</P> Tue, 21 Nov 2023 09:01:27 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/unable-to-install-xdr-agent-in-window-server-2019-and-2022/m-p/566450#M5585 Fariq_Zaidi 2023-11-21T09:01:27Z Re: Unable to install XDR agent in Window server 2019 and 2022 https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/unable-to-install-xdr-agent-in-window-server-2019-and-2022/m-p/566463#M5587 <P>Hello&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/225107">@Fariq_Zaidi</a>&nbsp;,<BR /><BR /><SPAN>Thank you for writing to Live Community.</SPAN></P> <P>&nbsp;</P> <P>The error 1603 is the generic error. Try cleaning registries related to Cortex XDR and after reboot try reinstalling the session. Due to limited access, I will suggest you to open a TAC Support case to investigate further.</P> <P>&nbsp;</P> <P><SPAN>Hope this helps.</SPAN></P> <P><SPAN>Please mark the response as "Accept as Solution" if it answers your query.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Regards,</SPAN></P> <P><SPAN>Ashutosh</SPAN></P> Tue, 21 Nov 2023 10:06:23 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/unable-to-install-xdr-agent-in-window-server-2019-and-2022/m-p/566463#M5587 aspatil 2023-11-21T10:06:23Z