topic Re: cyvrlpc.sys caused BSODs on Windows 10 after update in Cortex XDR Discussions

cyvrlpc.sys caused BSODs on Windows 10 after update

GasperSkolc — Thu, 07 Dec 2023 10:28:39 GMT

Hi all,

some of the users reported a BSOD after updating their Win10 endpoints. I'm thinking this might be due to the incompatibility between the driver and newest OS updates or something similar (looking into the stop code).

Stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL
What failed: cyvrlpc.sys
The endpoints are on the latest agent version (8.2) and content version.

has anyone seen been experiencing this issue as well and was able to solve it?

Thanks for your help!

Re: cyvrlpc.sys caused BSODs on Windows 10 after update

nsinghvirk — Thu, 07 Dec 2023 15:51:02 GMT

Hello @GasperSkolc

Thanks for reaching out on LiveCommunity!

This looks like a break fix issue. In order to get a fast resolution please raise TAC support case.

Re: cyvrlpc.sys caused BSODs on Windows 10 after update

GasperSkolc — Thu, 07 Dec 2023 15:54:39 GMT

Hi,
I know, the case is already opened.
I was just trying to see if anyone met with this issue before and they resolved it 🙂

Re: cyvrlpc.sys caused BSODs on Windows 10 after update

gkorda — Mon, 11 Dec 2023 13:00:22 GMT

we have got the same issue. Do you have any News from Palo?

We have the issue with win 10 and win 11

Re: cyvrlpc.sys caused BSODs on Windows 10 after update

GasperSkolc — Fri, 01 Mar 2024 07:31:04 GMT

Hi,
sorry it took me a while. There was no distinct resolution. However the BSOD has stopped after one of the updates, so it must have been something with the version change, that didn't quite sit well with it.