topic Re: Cortex is not revoking non-persistent VDI license. in Cortex XDR Discussions

Cortex is not revoking non-persistent VDI license.

Abdul_Razaq — Thu, 04 Mar 2021 14:26:37 GMT

Hi Community,

We have one golden image and non-persistent VDIs are spawning from it. we installed traps in the golden image with VDI enabled=1. I can see the golden image install type is coming as a golden image, but the VDI generated from this has install type standard instead of VDI. I can see the vdi=0 as well in the VDI machine trapsd.log.

Looks like Cortex is not identifying the VDI as persistent. anyway to resolve ?.

Any way to check if the system is actually persistent ?. user logged out and logged in, which gives him a new VDI hostname (hope this looks like indicating it is non-persistent )

Thanks in advance!.

Re: Cortex is not revoking non-persistent VDI license.

gjenkins — Thu, 04 Mar 2021 15:36:39 GMT

Hi Abdul_Razaq,

Could you confirm the VIrtual Application used, the golden image's
operating system, the version of the Cortex XDR agent to be installed, and
the command used to install the Cortex XDR Agent on the snapshot?

We want to ensure that we are deploying to supported software, which you
can do by checking here
for
compatibility.

And assuming that your environment is among the supported software, getting
the command used to install on the snapshot will help confirm that you are
adhering to the installation instructions shown here
in
the section titled "Configure the Cortex XDR Agent for Temporary Sessions."