Cortex XDR Blocked Trend Micro Services [TmCCSF.exe]

odweik — Tue, 26 Dec 2023 10:24:20 GMT

Dear All,

Suddenly Cortex XDR blocked Trend Micro Apex One Services [TmCCSF.exe]

Re: Cortex XDR Blocked Trend Micro Services [TmCCSF.exe]

jmazzeo — Tue, 26 Dec 2023 13:14:11 GMT

Hi @odweik, thanks for reaching us using the live community.

This kind of issues are usual when using two endpoint security solutions at the same time.

Please add a Exception going to Settings -> Exceptions configuration, go to "Legacy Agent Exceptions", then create a process exception like in this example:

- You can limite the Module Name only to the one that has blocked the Trend exe file.

- You can define a smaller Scope to test it first, then you can select your profile or apply this to the all the endpoints (as in the screenshot).

Also there is a doc about the compatibility with third party security products: https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Compatibility-Matrix/Cortex-XDR-and-Traps-Compatibility-with-Third-Party-Security-Products

topic Cortex XDR Blocked Trend Micro Services [TmCCSF.exe] in Cortex XDR Discussions

Cortex XDR Blocked Trend Micro Services [TmCCSF.exe]

Re: Cortex XDR Blocked Trend Micro Services [TmCCSF.exe]