topic Managing server Option Not Unavailable - Cortex XDR in Cortex XDR Discussions https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/managing-server-option-not-unavailable-cortex-xdr/m-p/574310#M5949 <P>I am attempting to change managing server option for an endpoint, however the option is unavailable when I go to endpoint control.</P> <P>&nbsp;</P> <P>See image below:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="brownchris_1-1706110978705.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/56835iC66390CC5F94DA9F/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="brownchris_1-1706110978705.png" alt="brownchris_1-1706110978705.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P><SPAN>I do have endpoint administrator privileges in Cortex XDR Management UI as shown below:</SPAN></P> <P>&nbsp;</P> <P data-unlink="true"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="brownchris_2-1706111104164.png" style="width: 906px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/56836iCD8A7490BBD5BBF5/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="brownchris_2-1706111104164.png" alt="brownchris_2-1706111104164.png" /></span>The <A href="https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Move-Agents-Between-Managing-Servers" target="_self"><EM>documentation </EM></A>indicates that I should have administration privileges to Cortex XDR in the Hub. I do not currently have access to anything there.</P> <P data-unlink="true">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="brownchris_3-1706111851861.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/56837iA9D1C9B6B279477A/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="brownchris_3-1706111851861.png" alt="brownchris_3-1706111851861.png" /></span></P> <P>does anything have a similar experience, also any suggestion how to resolve this issue?</P> <P>&nbsp;</P> <P>Thanks.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 24 Jan 2024 15:58:47 GMT brownchris 2024-01-24T15:58:47Z Managing server Option Not Unavailable - Cortex XDR https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/managing-server-option-not-unavailable-cortex-xdr/m-p/574310#M5949 <P>I am attempting to change managing server option for an endpoint, however the option is unavailable when I go to endpoint control.</P> <P>&nbsp;</P> <P>See image below:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="brownchris_1-1706110978705.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/56835iC66390CC5F94DA9F/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="brownchris_1-1706110978705.png" alt="brownchris_1-1706110978705.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P><SPAN>I do have endpoint administrator privileges in Cortex XDR Management UI as shown below:</SPAN></P> <P>&nbsp;</P> <P data-unlink="true"><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="brownchris_2-1706111104164.png" style="width: 906px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/56836iCD8A7490BBD5BBF5/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="brownchris_2-1706111104164.png" alt="brownchris_2-1706111104164.png" /></span>The <A href="https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Move-Agents-Between-Managing-Servers" target="_self"><EM>documentation </EM></A>indicates that I should have administration privileges to Cortex XDR in the Hub. I do not currently have access to anything there.</P> <P data-unlink="true">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="brownchris_3-1706111851861.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/56837iA9D1C9B6B279477A/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="brownchris_3-1706111851861.png" alt="brownchris_3-1706111851861.png" /></span></P> <P>does anything have a similar experience, also any suggestion how to resolve this issue?</P> <P>&nbsp;</P> <P>Thanks.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 24 Jan 2024 15:58:47 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/managing-server-option-not-unavailable-cortex-xdr/m-p/574310#M5949 brownchris 2024-01-24T15:58:47Z Re: Managing server Option Not Unavailable - Cortex XDR https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/managing-server-option-not-unavailable-cortex-xdr/m-p/574400#M5952 <P>Hi Brownchris</P> <P>&nbsp;</P> <P>You need press and hold ALT + Right click and more options will appear. Have a nice day!</P> <P>&nbsp;</P> <P>Best Regards</P> Thu, 25 Jan 2024 07:05:43 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/managing-server-option-not-unavailable-cortex-xdr/m-p/574400#M5952 Rocky-25 2024-01-25T07:05:43Z