topic Re: XDR agent is showing high memory consumption in Cortex XDR Discussions

XDR agent is showing high memory consumption

iscott — Thu, 11 Mar 2021 17:28:07 GMT

Hello,

We installed the agent on different devices. But we have noted that there are high levels of memory. In some devices, we see 180 MB. But in other, the memory is above 300 MB (especially VDI). Is this a normal situation? Or are there specific configurations that we need to change to improve this? We have reviewed the documentation and there is no information related to best practices or consumption of functionalities.

Regards,

Re: XDR agent is showing high memory consumption

jcandelaria — Thu, 11 Mar 2021 18:15:39 GMT

@iscott

Do you have mixed of Pro vs Prevent license?

Around 300mb is the average memory with most of the features turn on with EDR enabled.

Can you check if endpoint with 180mb have pro license enabled and EDR or just prevent?

Re: XDR agent is showing high memory consumption

YAlhazmi — Wed, 17 Mar 2021 12:08:14 GMT

We only see high memory consumption during file scans.

Maybe you could generate a support file and take a look at it?